### Online Security Tips

Security Tips

- At Globus Bank, our major objective is to ensure our customers experience quick, safe and convenient banking with us. We have put in place appropriate security measures to guarantee the security of your personal information and ensure your safety while transacting online.

Security Information

- Globus Bank will regularly update its information security policy based on recent developments in information security. Banking with us via our branches, ATMs, Mobile Banking or Internet banking, be rest assured of our commitment to providing best information security practices while collecting, using or sharing information about you.
  Should you need more information about our privacy policies or have any questions regarding the content of this page, please read our Privacy Policy or contact us by sending an email to [email protected].

Online Security

- We want to ensure your money is safe with us. Our online banking provides a safe way to manage your money. We have put in place security features to protect you while carrying out your transactions on our platform. Some of the measures include:

- • Our online banking services are hosted on an encrypted server to ensure financial transactions can not be viewed from anyone else over the internet.
- • We have Web Application Firewall (WAF) to prevent unauthorized access to Globus Bank systems and applications.
- • Online banking logs you out if have been unactive for a specified period of time to provide security and unauthorized access.
- • Multi-factor authentication to protect customers while carrying out transactions using our bank applications online.

Internet Banking

To ensure you don’t fall victim to online fraudsters, please take not of the following tips.

- •Avoid sharing your internet banking log in details or ATM pin.
- • Always verify the URL before entering your login details.
- • Ensure your browser and system are updated with lates security patches.
- •Ensure to use firewall and anti-virus software.
- •Globus Bank Internet Banking websites are https:// secured. Ensure you check the padlock symbol

Scam Emails and Phishing

Criminals soliciting for client’s financial information send scam emails to illegally obtain personal information from them. Phishing is a specific type of scams that imitate trustworthy sources to steal sensitive information (such as Debit/Credit card numbers, password, account data, etc.) for fraudulent purposes.
To avoid scam emails and phishing, please take note of the following:

- •Do not respond to suspicious emails or click unknown links.
- • Globus Bank will never ask you for your personal or security details via email. If it feels off, it most definitely is.
- • Exercise extreme caution when shopping online. Only enter your personal information on websites you trust.
- •Regularly employ the banks online services (Internet Banking, Mobile Banking, SMS banking or ATM Banking) to monitor activity on your account to detect fraudulent transactions if any.
- •When in doubt, kindly contact Globus Bank by sending an email to [email protected]

Credit/Debit Card and PIN

- •Secure your Debit Card and Personal Identification Number (PIN) like you would secure your money.
- •Avoid disclosing your PIN to anyone
- •Always be on guard when entering your PIN at the ATM or using POS devices.
- •If your Debit Card, Mobile Phone was stolen or misplaced. Kindly contact our customer service line on 0201 466 1000, 0201 225 9000-1 or send a mail to [email protected]

Other GENERAL SECURITY TIPS

- •Never use public Wi-Fi while performing any financial transactions online.
- •Always confirm that the website is secure before inserting your login details it must display this “Https”, otherwise Do not input any of your personal information.
- •Make use of strong passwords with a minimum of ten (10) characters comprising of Upper Case, Lower Case, special characters, and numbers.
- •Do not use the same password for different applications and accounts.
- •Ensure to log out from the portal when you are through carrying out your transactions online or when not in use at the moment.
- •Always ensure that the website you intend to put in your debit/credit card number or any other personal information is secure.
- •Protect your mobile device and SIM card with a PIN.
- •Always keep your debit/credit cards secured to prevent unauthorized access.
- •Ensure that others do not see your PIN when entering it in the ATM or POS machines.
- •If you receive an email from an individual or a company requesting for a One Time Password (OTP) or any personal information do not provide it even when you think it looks like a genuine request from Globus Bank.